Complaints Procedure

We take complaints seriously. We see them as an opportunity to improve our products and our service so we want to know when things don't go as well as expected.

If our customers have any questions, concerns or complaints that can't be dealt with by their intermediary, they can contact our service providers in the UK by writing to:

Collingwood Insurance Services (UK) Ltd

Collingwood House
Redburn Court
Earl Grey Way
North Shields
Tyne & Wear
NE29 6AR

Or if the complaint is in respect of a claim to Collingwood Business Solutions Ltd at the same address.

Collingwood Insurance Company Ltd

If our UK service providers are unable to resolve matters then complaints can be referred to us in writing at:

The Chief Executive Officer

Collingwood Insurance Company Limited
7.02 World Trade Center,
GX11 1AA

or at

In the event that we are unable to satisfy the complaint, it may be escalated to the Financial Ombudsman Service at:

The Financial Ombudsman Service

South Quay Plaza, 183 Marsh Wall,
London, E14 9SR.
Telephone: 0800 023 4 567